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Email Security Alert—Messages from Contacts

By Chris Rosa, DriveSavers IT Guru Be on the lookout for seemingly legitimate messages with attachments. Known Contact? In the real-life example below, Pamela received a reply to a message she had sent to a vendor earlier in the week. In the reply, she is asked to click on an…

April 10–13: HDI 2018 Conference and Expo Booth #618

Las Vegas, NV • April 10–13 • Booth #618 Help Desk Institute (HDI) is holding its annual conference and expo in Las Vegas, NV. This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures,…

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