Data Recovery Engineer—Novato, CA

About the Company

DriveSavers is the worldwide leader in data recovery, eDiscovery and digital forensic services. In as little as 24 hours, DriveSavers rescues lost data from damaged, failed or crashed storage devices. For over 30 years, as an established, industry-leading company, our proprietary technology and custom solutions have allowed us to achieve the highest success rate in the industry.

Job Description

We are looking for a candidate who is excited to learn the art of data recovery.

The right candidate will have troubleshooting experience on the Macintosh platform with 2–4 years experience as one of the following:

  • IT
  • Help Desk
  • Desktop Support
  • Apple Genius
  • Apple Expert

Required Skills and Experience

  • Education: Undergraduate coursework or equivalent
  • ACMT preferred, but not required
  • 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
  • Familiarity with all native Apple applications
  • Demonstrated experience in information technology operations
  • Familiarity of all Apple products including iPhone, iPad and Time Capsule
  • Using Terminal to complete tasks
  • Must have passion for staying ahead of current and future technologies
  • Excellent interpersonal, organizational and communication skills
  • Great customer service skills are required as you will need to work with customers over the phone for some projects
  • Strong attention to detail
  • Able to work independently as well as part of a team
  • Able to analyze and evaluate customer needs
  • Able to prioritize and meet deadlines in a fast-paced environment

Benefits

  • 401(k) w/company match up to 3%
  • Medical and dental insurance
  • 120 hours PTO
  • Paid holidays
  • Paid training and monitoring
  • Regular weekday hours (except for as needed for Priority Service projects)

Contact

Send resume to: Human Resources