Service Plans

Service Level	Turnaround	Description
PRIORITY	ASAP	Recovery begins upon receipt of drive—365 days of the year, including nights, weekends and holidays. Status provided within 3 hours of drive receipt. Team works without interruption until job is complete.
STANDARD	1-2 Business Days	Fastest Standard turnaround time in the industry. Completed during normal business hours.
ECONOMY	5-7 Business Days	Competes directly with higher priced Standard diagnosis / turnaround times offered by other companies.

Delivery Plans

Delivery Type	Available With	Description
BACKUP MEDIA	Any of our Turnaround Times	Recovered data can be placed on any type of backup media including a hard drive, CD, DVD, tape, or removable cartridge such as Iomega Jaz or Zip.
ONLINE DELIVERY DataExpress™	Any of our Turnaround Times	Most critical files can be downloaded immediately after recovery is complete via our secure FTP site.

Security Type	Available With	Description
HIGH SECURITY	Standard or Priority Turnaround Times Only	After signing a Confidentiality Agreement, engineers who have government security clearance will perform recovery in a locked, secured area. Restored data is shipped on two different media forms via two different couriers to insure safe delivery.
ENCRYPTION/ FORENSICS	Any of our Turnaround Times	DriveSavers engineers create sector-by-sector image of encrypted data. Data can be returned decrypted or fully encrypted.
ON SITE	Priority Turnaround Time Only	DriveSavers engineers will perform recovery directly at your location.