Service Plans

Service Level Turnaround Description
PRIORITY ASAP Recovery begins upon receipt of drive—365 days of the year, including nights, weekends and holidays.Status provided within 3 hours of drive receipt.

Team works without interruption until job is complete.

STANDARD 1-2 Business Days Fastest Standard turnaround time in the industry.

Completed during normal business hours.

ECONOMY 5-7 Business Days Competes directly with higher priced Standard diagnosis / turnaround times offered by other companies.

Delivery Plans

Delivery Type Available With Description
Any of our Turnaround Times Recovered data can be placed on any type of backup media.
Any of our Turnaround Times Most critical files can be downloaded immediately after recovery is complete via our secure FTP site.

Security Plans

Security Type Available With Description
HIGH SECURITY Standard or Priority Turnaround Times Only After signing a Confidentiality Agreement, engineers who have government security clearance will perform recovery in a locked, secured area.

Restored data is shipped on two different media forms via two different couriers to ensure safe delivery.

Any of our Turnaround Times DriveSavers engineers create sector-by-sector image of encrypted data.

Data can be returned decrypted or fully encrypted.

ON SITE Priority Turnaround Time Only DriveSavers engineers will perform recovery directly at your location.