Service Plans

Service Level Turnaround Description
PRIORITY ASAP Recovery begins upon receipt of drive—365 days of the year, including nights, weekends and holidays. Status provided within 3 hours of drive receipt.

Our team will work around-the-clock until your data recovery job is complete.

STANDARD 1-2 Business Days Fastest Standard turnaround time in the industry.

Completed during normal business hours.

ECONOMY 5-7 Business Days An economical service option offering job completion during normal business hours.

Delivery Plans

Delivery Type Available With Description
Any of our Turnaround Times All recovered data is transferred onto a new external hard drive. For best results, we recommend you purchase a new hard drive from DriveSavers, or send in your own.
Any of our Turnaround Times Your most critical files can be downloaded immediately after data recovery is completed via our secure FTP site. Ask your Data Recovery Advisor for details.

Security Plans

Security Type Available With Description
HIGH SECURITY Standard or Priority Turnaround Times Only After signing a Confidentiality Agreement, only engineers with security clearance perform recovery in a DOD­­‑approved secured area. Restored data is shipped on two different types of media via two different couriers to insure safe delivery.
Any of our Turnaround Times DriveSavers engineers create sector-by-sector image of encrypted data. Data can be returned decrypted or fully encrypted.
ON SITE Priority Turnaround Time Only DriveSavers engineers will perform recovery directly at your location. Ask your Data Recovery Advisor for details.