Privacy Policy

Privacy Statement Regarding Customer and Online User Information
This Privacy Policy governs the manner in which DriveSavers, Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.drivesaversdatarecovery.com website (“Site”). This privacy policy applies to the Site and all products and services offered by DriveSavers, Inc.. This Privacy Statement does not apply to the websites of our reseller service providers or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with which you interact.

DriveSavers complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. DriveSavers has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit: https://www.privacyshield.gov/

In compliance with the EU-US Privacy Shield Principles, DriveSavers commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact DriveSavers at: privacyshield@drivesavers.com.

DriveSavers has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit: www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. In limited circumstances, claims not resolved through other channels may be eligible for binding arbitration before a Privacy Shield Panel. DriveSavers is subject to the investigatory and enforcement jurisdiction of the Federal Trade Commission.

DriveSavers complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. DriveSavers has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit: http://www.export.gov/safeharbor/

In compliance with the US-Swiss Safe Harbor Principles, DriveSavers commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact: DriveSavers at: privacyshield@drivesavers.com

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
DriveSavers, Inc. may collect and use Users personal information for the following purposes:

– To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site
We may use feedback you provide to improve our products and services.

– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our reseller service providers, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Disclosing Personal Information
We do not sell, trade, or rent Users personal identification information to others. We will provide notice and opt-out choice if ever DriveSavers does share such information with non-agent third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our reseller service providers, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. We are potentially liable in the case of onward transfers to third-party service providers.

We may disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if DriveSavers reasonably believes it is necessary to protect DriveSavers, its customers or the public. DriveSavers may be required to provide personal information in response to a lawful request from governmental authorities, including to meet national security or law enforcement requirements.

Data subjects whose data is received by DriveSavers have the right under the Privacy Shield and Safe Harbor to access, correct or delete their personal data. They may do so by sending a written request to: privacyshield@drivesavers.com or the postal address provided at the bottom of this Privacy Statement.

If you have any questions about the type of personal data we hold about you or if you wish to request deletion of personal data we hold about you, please send a written request to: privacyshield@drivesavers.com or the postal address provided at the bottom of this Privacy Statement.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy
DriveSavers, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

DriveSavers, Inc.
Attention: Chief Information Security Officer
400 Bel Marin Keys Blvd.
Novato, CA 94949
415.382.2000
www.drivesaversdatarecovery.com
privacyshield@drivesavers.com

This document was last updated on September 27, 2016